TERMS OF USE AND PRIVACY POLICY

The terms of purchase that we hereby inform you about as visitors to our website apply to the sale of freight transport from the offer of Atlantic sped DOO, based in st. Sutjeska 55, Novi Pazar (hereinafter: the Trader) via the website https://atlanticsped.com/


BASIC INFORMATION ABOUT THE COMPANY

Business name: Atlantic sped d.o.o.

Address: Sutjeska 55, 36300 Novi Pazar

Activity: Road freight transport

Activity code: 4941

Identification number: 21433632

Tax number (PIB): 111156194

Web address: https://atlanticsped.com/

Contact e-mail: office@atlanticsped.com


PURCHASE PROCEDURE

Purchases of products sold through the site https://atlanticsped.com/ can be made by site visitors.

By ordering products, the customer accepts these Terms of Purchase.

It will be considered that the contract between the Merchant and the Buyer has been concluded by the confirmation of the order by the Merchant.


SHOPPING

Purchases can be made by site visitors by entering the required information – name, surname, address, contact phone, contact e-mail.

Since the product is freight, there are no shipping costs.


CONVERSION STATEMENT

All payments will be made in the local currency of the Republic of Serbia – dinars (RSD). The exchange rate (middle exchange rate of the National Bank of Serbia) is used for the informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site. Thank you for your understanding.


METHODS OF PAYMENT

Payment for an order made through the website https://atlanticsped.com/ can be made with payment cards or payment to a current account.

The invoice will be delivered to the customer’s e-mail address.


ACCESS TO THE PRODUCT

After sending the order by the Customer, the status of order processing begins. During the processing, a notification on order confirmation will be sent to the customer’s e-mail address, as well as access parameters for registration to the address: https://atlanticsped.com/my-account/.

In case of any ambiguities or problems related to the order, the Buyer may contact the Merchant without delay.

Access to the purchased product is granted by the Merchant to the Buyer after the Buyer delivers the confirmation of payment to the Merchant to the email address office@atlanticsped.com, and no later than the date specified in the order confirmation.

After the merchant grants access to the buyer, the buyer will have access to the purchased virtual product via the following address https://atlanticsped.com/my-account/, for 12 weeks from the moment of gaining access.


PRICES

All prices stated on the website https://atlanticsped.com/ are expressed in euro. Trader Atlantic sped d.o.o. is in the VAT system.

Valid prices are taken for all orders at the time of confirmation of payment.

The merchant reserves the right to change current prices at any time.

Purchase of goods with special price benefits and/or with special sales incentives is performed in accordance with the Terms published on the site.



VAT LAW

Article 24 of the Law on VAT

Tax exemptions for the supply of goods and services with the right to deduct previous tax

VAT is not paid on:

1) transport and other services, which are related to the import of goods if the value of these services is contained in the base referred to in Article 19, paragraph 2 of this Law;

8) transport and other services related to the export, transit or temporary import of goods, except for services that are exempt from VAT without the right to a tax deduction in accordance with this Law;


Article 12 of the Law on VAT

Place of service traffic

This article determines the taxpayer exclusively to apply the rules relating to the determination of the place of supply of services.

When the service is provided by a person who is a VAT payer in accordance with this Law, the taxpayer to whom the service is provided is considered:

4) is considered a place where services are provided, if it is:

  1. services relating to attendance at cultural, artistic, sporting, scientific, educational, entertainment or similar events (fairs, exhibitions, etc.), including ancillary services relating to attendance at such events;
  2. the services of the event organizer referred to in sub-item (1) of this item, provided to a person who is not a taxpayer;
  3. ancillary services related to transportation, such as loading, unloading, transhipment, etc., provided to a person who is not a taxpayer;
  4. services for the assessment of movables, ie works on movables provided to a person who is not a taxpayer;
  5. delivery services of food and beverages for consumption on the spot;


INTELLECTUAL PROPERTY

All content (texts, images and other materials) available at https://atlanticsped.com/ is the intellectual property of the Merchant or third parties from whom the Merchant has obtained consent for its use. Any use of the content of the site https://atlanticsped.com/ for commercial or other purposes without the express consent of the Merchant is prohibited.


COMPLAINT POLICY

We would like to inform our esteemed customers that they can file complaints about the purchased virtual products electronically via our website at office@atlanticsped.com.

The buyer has the right to object to the purchased product within 14 days from the date of purchase, and in the situation when he made the payment, he sent a confirmation of payment and did not receive access within the period specified in the order confirmation.

Upon expiration of the specified period, the buyer loses the right to file a complaint.

The validity of the request for complaint is determined by the authorized employee, and notifies the Buyer within 7 days from the date of receipt.

Please note that we will not be able to accept complaints regarding downloaded pdf solutions in electronic form.

Thank you for your understanding.


PROTECTION OF USER PRIVACY

On behalf of Atlantic sped d.o.o. we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not to delete themselves from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do their job. All employees of Atlantic sped d.o.o. are responsible for respecting the principles of privacy.


PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When typing in the payment card data, confidential information are transmitted by means of public network in the protected (cryptic) form using the SSL protocol and PKI system, currently the most- up-to-date technology. The security of data when making purchase is guaranteed by the payment card processor, Chip Card ad Belgrade,, thus the complete process of collection is performed on the Chip Card’s site. The data on the payment card are at no moment available to our system.

In case it is required to return the funds of the collected funds to the customer, in full or partially, regardless of the reason for the return, (www.atlanticsped.com) shall return the funds exclusively through VISA, EC/MC and Maestro method of payment, which means that the Chip Card/Bank will refund requested amount to the customer’s account, following a request of the Merchant.


What does that transport mean?

Road transport of goods means the transport of goods from point A to point B for full truck transport.

We perform exclusively full truck transport of goods.

Full truck transport includes:

  • Maximum weight of the load – 24t
  • Maximum number of pallets (120x80x280) – 33 EUR pallets
  • Maximum volume – 94m3


Note:

  • The price of transportation is fixed and does not affect the capacity of the truck.

  • We don’t do customs clearance of goods.


Which products are allowed for transport?

All products are allowed except products that are subject to a cooling regime (frozen program), ADR (hazardous substances) and narcotics.


Who takes responsibility in case of emergencies?

In case of extraordinary events, the company “Atlantic sped” Ltd. takes responsibility for the goods from the moment of loading the goods to the moment of unloading the goods, and everything is regulated by supporting documents with CMR insurance of 100,000 EUR.